THISTLE PRO-GROUNDS MAINTENANCE LTD

Company number SC880626

This policy (together with any ancillary documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. We are committed to ensuring that your data and privacy is protected and only collect data in accordance with the UK General Data Protection Regulation. Visit https://ico.org.uk/ for more information.

Please read the following carefully to understand how we will treat and regard your personal data.

About us

Our website address is https://www.thistleprogm.co.uk.

This website is operated by Thistle Pro-Grounds Maintenance Ltd, a private limited company registered in Scotland (Company Registration Number: SC880626).

Our registered office is: Thistle Pro-Grounds Maintenance Ltd, 24 Etive Drive, Giffnock, Glasgow, G46 6PN

Thistle Pro-Grounds Maintenance Ltd may be both a data controller and data processor of our client’s personal data. The business owner is the designated Data Protection Officer who can be contacted at the registered address.

What information we collect

We never store credit card details of any kind but instead offer cheque and bank transfer facilities for payments using encryption via Santander business banking. No financial transactions are carried out via our website.

Any personal information that you provide by filling in forms on our website. This includes information provided at the time of registering an account, purchasing services from us or requesting further services. We may collect the following information to provide a better service or to assist with client projects.

• Our clients name, business name and contact details.
• Registered contact & demographic information of the client.
• Information provided to us by completing an online form.
• Details of any business transaction carried out.

Information collected when you visit our website such as:

• IP address when available
• Location of visit
• Google Re-Captcha test to ensure the visit is not from a robot
• Browser type and device
• Length of visit and time on our website pages

We may also ask you for information when you report a problem with our website. If you contact us by letter, email or digital communications then records of the correspondence may be kept.

We also collect technical data and usage information such as your operating system, browser type, referring / exit pages and URLs, number of clicks, domain names and pages viewed in our server logs. This information is used mainly for security purposes and occasionally for marketing.

In the circumstances where we are acting as a data processor, we shall only act on the instructions of our client as the data controller. If you provide us with personal data about a third party (for example when registering a service on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

How we use personal data

1. To arrange a visit for services ordered or for any quotations requested.
2. To process services or orders that you have placed with us.
3. To handle customer service enquiries.
4. To ensure that content from our site is presented in the most effective manner for you and for your computer.
5. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
6. To carry out our obligations arising from any contracts entered-into between you and us.
7. To allow you to participate in interactive features of our service, when you choose to do so.
8. To notify you about changes to any of our services.
9. To carry out marketing and statistical analysis

Our Spam Policy

Thistle Pro-Grounds Maintenance Ltd is committed to protecting your privacy. We will never sell your personal data to third parties for marketing purposes. We do not share your personal information with third parties except where it is necessary to provide our services, comply with legal obligations, or where you have given your consent.

We are committed to responsible email communications and do not participate in unsolicited marketing or spam. Any marketing communications we send will only be sent where we have a lawful basis to do so, and you can opt out of receiving marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Automatic decision making

We may use the information provided by you to perform automatic decisions about the acceptance of orders you place. This helps us combat fraud and abuse and this information never leaves our network.

Where we store your personal data

The personal data that we collect from you will be stored on our servers inside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing of data inside the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the GDPR and our data protection policies.

Data retention

We only retain your personal data for as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:

• Invoice data is kept for a minimum of 6 years as required under UK Law
• Log files are rotated every 12 weeks. However, anonymised data may be kept for longer.

Thistle Pro-Grounds Maintenance Ltd infrastructure and day to day file backups are kept for 12 months. Disaster recovery backups & email backup data is kept for 30 days.

In the rare event backups containing personal information are restored post-deletion, Thistle Pro-Grounds Maintenance Ltd will make every reasonable effort to ensure data that has been forgotten is not inadvertently restored and ensure all traces of data are removed within a maximum period of 180 days unless additional retention obligations apply.

How we handle your privacy

We are committed to protecting your privacy and the data we store. If you have any questions about this privacy policy or your personal data then please write to us by email at info@thistleprogm.co.uk or by post to Thistle Pro-Grounds Maintenance Ltd, 24 Etive Drive Giffnock Glasgow G46 6PN.

We only contact our customers or subscribers via email and via mail for official payment and administrative purposes and occasionally via telephone for more urgent matters and appointment queries. These private customer details are never shared with any third parties and stored securely.

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: –

• The right to request a copy of your personal data which we hold about you.
• The right to request that we correct any personal data if it is found to be inaccurate or out of date.
• The right to object to our use of your personal data and request your personal data is erased where it is no longer necessary for us to retain such data. This is known as your right to be forgotten. Please note that there may be legal reasons as to why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
• You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by following the Unsubscribe link at the bottom of any emails we send, contacting Customer Services or writing to us at Thistle Pro-Grounds Maintenance Ltd, 24 Etive Drive Giffnock Glasgow G46 6PN.
• The right to lodge a complaint with the Information Commissioners Office. Please see https://ico.org.uk/make-a-complaint/ for further information.

Media & Image Content for Past Landscaping Projects

If you supply or upload to our website or social medias channels images that you have taken of your projects to be included in our website or printed marketing materials then please ensure you avoid uploading these images with embedded location data (EXIF GPS) included. Visitors to your website project can extract any location data from images.

COOKIES

What are cookies?
Cookies are small text files that are stored on your device (such as a computer, tablet, or mobile phone) when you visit a website. They help websites function correctly, remember your preferences, improve your browsing experience, and provide anonymised information about how visitors use the site.

You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features of this website.

We use cookies to improve your experience, understand how visitors use our website, and help us develop and improve our services. Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage or withdraw your consent at any time through our cookie preferences.

Who we Share your information with

How we use cookies

We use cookies to:

• Ensure the website functions correctly and securely.
• Remember your preferences and settings.
• Analyse how visitors use our website so we can improve its performance and usability.
• Measure the effectiveness of our advertising and marketing campaigns.
• Prevent fraudulent activity and help protect the website against malicious attacks.

Where possible, the information collected through cookies is aggregated or anonymised and is not used to identify individual visitors.

If you have previously visited our website, you may see advertisements for our services on other websites or social media platforms. We also use cookies, where appropriate, to prevent existing customers from seeing advertisements that are not relevant to them.

Types of cookies we use

Strictly Necessary Cookies

These cookies are essential for the operation and security of our website. They enable core functionality such as page navigation, security features, and access to secure areas of the website. These cookies cannot be disabled through our cookie banner.

Analytics Cookies

These cookies help us understand how visitors use our website by collecting anonymous or aggregated information. This allows us to improve the performance and usability of our website.

Functionality Cookies

These cookies remember your preferences, such as language or other settings, to provide a more personalised experience.

Marketing Cookies

Marketing cookies help us measure the effectiveness of our advertising and may be used to display advertisements that are more relevant to your interests. These cookies are only used with your consent.

Third-party service providers

We use trusted third-party providers to help deliver our services. These providers may process personal data on our behalf where necessary and in accordance with applicable data protection laws.

Where we introduce new third-party providers or make significant changes to the way personal data is processed, this Privacy Policy will be updated accordingly.

Data breaches

In the unlikely event of a personal data breach, we will comply with our legal obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where required by law, we will report the breach to the Information Commissioner’s Office (ICO) without undue delay and notify affected individuals where there is a high risk to their rights and freedoms.

Managing cookies

Most web browsers allow you to control or disable cookies through their settings. You can also manage your cookie preferences through our cookie banner where available.

Please note that disabling certain cookies may affect the functionality and performance of this website.

Third party links and Past Project Case Studies

Our site may contain links to and from the websites of our partner networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to this policy

We may update our privacy policy from time to time by amending and updating this version stored on our website. We regularly review our policies and we will place any updates on this web page. This privacy policy was last updated on 24^th June 2026.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: https://thistleprogm.co.uk/contact/

You can also write to our registered address: Thistle Pro-Grounds Maintenance Ltd, 24 Etive Drive Giffnock Glasgow G46 6PN.